SERVICE FAMILY COMPARISON
Choose the discipline by the question the matter needs answered.
MODLAN service families connect, but they are not interchangeable. The right engagement preserves role clarity, authority and the evidentiary meaning of the work.
| Service family | Primary question | Typical work product | Control boundary | |
|---|---|---|---|---|
| Claims Operations | What must be handled, reviewed or coordinated in the claim? | Claim-file development, review, QA, adjusting and program operations. | Carrier authority, jurisdiction, guidelines and system of record. | Explore → |
| Investigations & SIU | What facts are missing, inconsistent or require licensed investigation? | Fact development, statements, field work, SIU documentation and investigative reporting. | Licensure, lawful method, client scope and evidence discipline. | Explore → |
| Evidence & Forensics | What must be preserved, authenticated, transferred or technically examined? | Preserved evidence, provenance records, integrity references and expert-ready packages. | Authority, custody, source integrity, retention and professional boundaries. | Explore → |
| Vehicle Intelligence | What can authorized vehicle, scene or event data establish? | Vehicle-event context, technical documentation, preserved source evidence and qualified handoffs. | Entitlement, provenance, tool limits and expert-role boundaries. | Explore → |
| Integration Services | How should approved systems exchange data without losing control? | Adapters, mappings, checkpoints, reconciliation and governed exception handling. | Tenant isolation, secrets, mapping versions, idempotency and system-of-record authority. | Explore → |
| CST Protocol™ | What approved intelligence can strengthen fraud and claim decision support? | Public-safe intelligence outputs and controlled decision-support context. | Protected invention boundary, authorized context and human/organizational decision authority. | Explore → |
NOT SURE WHERE TO START?