CLAIMS ADMINISTRATIONTPA & Claims Operations
Program-level claims support, intake, triage, file review, quality controls, specialty coordination, lifecycle analysis, and governed operating support.
Primary operating questionHow should the claim or program be administered, developed, reviewed, and governed?
Control boundaryCarrier and client authority, jurisdictional requirements, and the approved system of record remain controlling.
TPA ServicesClaims TriageDesktop AdjustingClaims QALifecycle Analysis
Open this operating family →ADJUSTINGIndependent Adjusting
Field and desktop claim development, physical documentation, inspection, scope support, estimate review, catastrophe support, and claim-file handoff.
Primary operating questionWhat must be documented, scoped, reviewed, or developed so the claim decision-maker has a complete record?
Control boundaryAdjusting authority, coverage authority, client guidelines, and applicable licensing remain defined by the engagement.
Independent AdjustingDesktop AdjustingProperty & Auto InspectionsEstimate ReviewCAT Support
Open this operating family →SPECIAL INVESTIGATIONSSIU & Insurance Investigations
Special investigations, compensability fact development, surveillance, statements, scene work, fraud referrals, SIU program support, and investigative governance.
Primary operating questionWhat facts, relationships, inconsistencies, or evidence must be developed before an authorized fraud or claim decision?
Control boundaryInvestigative work remains separate from claim authority where the engagement requires separation, and regulated activity follows licensure.
SIU InvestigationsCompensabilitySurveillanceRecorded StatementsSIU Program Support
Open this operating family →PRIVATE INVESTIGATIONSPrivate Investigations
Matter-scoped private investigative work including statements, surveillance, locates, scene inquiries, public-source intelligence, witness development, and litigation support where authorized.
Primary operating questionWhat lawful investigative work is needed to develop facts for a defined civil, insurance, legal, or business matter?
Control boundaryAvailability is jurisdiction-dependent. MODLAN does not use pretexting, fictitious identities, or open-ended monitoring, and public forms do not collect sensitive case data.
SurveillanceRecorded StatementsLocatesScene & CanvassPublic-Source Intelligence
Open this operating family →FORENSICS & TECHNICAL EVIDENCEForensics & Vehicle Intelligence
Digital evidence, EDR/CDR, telematics, crash-scene technical evidence, vehicle evidence preservation, submitted-media review, and qualified expert coordination.
Primary operating questionWhat does the source evidence technically support, and how can it be preserved, analyzed, and handed off without overstating the conclusion?
Control boundaryTechnical observations remain distinct from professional opinions that require specific licensure, credentials, or expert qualification.
EDR / CDRTelematicsDigital EvidenceEvidence AuthenticationTechnical Expert Coordination
Open this operating family →MODLAN-OWNED TECHNOLOGYCST Protocol™ & Fraud Intelligence Technology
MODLAN-owned, patent-pending fraud intelligence technology designed to connect authorized claims, evidence, vehicle, investigative, and relationship context for decision support.
Primary operating questionWhat additional intelligence can authorized context reveal without replacing the carrier, investigator, adjuster, or other accountable decision-maker?
Control boundaryPublic materials describe value and approved capability categories only. Protected algorithms, thresholds, scoring logic, internal taxonomies, schemas, and orchestration remain confidential.
Fraud IntelligencePattern IntelligenceClaims IntelligenceEvidence IntegrityCST Interoperability
Open this operating family →