REMOTE REVIEW
Claims Operations
TPA support, independent and desktop adjusting, claims review, lifecycle analysis, inspections, and scalable operational support.
MODLAN SERVICES
One intelligence partner across the claim, investigation, evidence, and fraud lifecycle.
MODLAN combines claims operations, investigations, forensic and vehicle intelligence, digital evidence disciplines, and technology into one enterprise operating model.
INVESTIGATEADJUSTANALYZEAUTHENTICATEPREVENT
CLAIMSPEOPLEDATAINSIGHTSACTION
INSURANCE INTELLIGENCEWITHOUT BORDERS.REAL CASES.REAL INSIGHTS.STRONGER COMMUNITIES.
DISTRIBUTED OPERATIONSLOCAL EXECUTIONREAL OUTCOMESMEASURABLE IMPACT
ENTERPRISE INTELLIGENCE
MODLAN SERVICE ECOSYSTEM
One enterprise. Multiple operating capacities. One controlled intelligence layer.
MODLAN is designed to support claims administration, independent adjusting, SIU, private investigations, forensic and vehicle work, and MODLAN-owned fraud intelligence technology without collapsing the distinct authority and professional boundaries of those functions.
MODLAN SYSTEMSOPERATING
ECOSYSTEMClaims · Evidence · Intelligence
ECOSYSTEMClaims · Evidence · Intelligence
01 · CLAIMS ADMINISTRATIONTPA & Claims OperationsExplore →02 · ADJUSTINGIndependent AdjustingExplore →03 · SPECIAL INVESTIGATIONSSIU & Insurance InvestigationsExplore →04 · PRIVATE INVESTIGATIONSPrivate InvestigationsExplore →05 · FORENSICS & TECHNICAL EVIDENCEForensics & Vehicle IntelligenceExplore →06 · MODLAN-OWNED TECHNOLOGYCST Protocol™ & Fraud Intelligence TechnologyExplore →
Role clarity is part of the control model.
Not every matter uses every MODLAN capability. The engagement determines which operating capacity applies, who holds decision authority, which licensing or professional requirements control the work, and whether CST Protocol™ has an approved role.
START WITH THE QUESTION
Choose the operating lane by the problem you need solved.
MODLAN spans multiple disciplines. This map helps buyers start in the right place without treating claims, investigations, evidence, technical work, integrations, and intelligence as interchangeable functions.
Operating questionBest starting pointControl boundary
01A claim operation needs capacity, triage, review, or lifecycle control.TPA & Claims Operations →Carrier / TPA authority remains explicit.02A file needs field or desktop claim development.Independent Adjusting →Coverage and settlement authority remain client-defined.03Facts are disputed, suspicious, incomplete, or need independent development.SIU & Investigations →Investigation develops facts; it does not become claim authority.04A civil, legal, or business matter needs traditional investigative work.Private Investigations →Purpose, lawful scope, jurisdiction, and contact rules govern the work.05Vehicle, media, digital, or technical evidence needs preservation or analysis.Forensics & Vehicle Intelligence →Source, method, custody, and expert-role boundaries stay visible.06Approved context must move between platforms or into fraud intelligence.Integration + CST →Source-of-record ownership and the protected CST boundary remain intact.MODLAN VECTOR
What do you need help with?
Describe the problem or service in plain language. This finder routes locally to existing MODLAN services; it does not send claim facts anywhere.
Try: disability claim · body camera records · provider billing · represented claimant · vehicle data
V105 · SERVICE ATLAS
Find the right capability without learning our org chart.
Enter by mission, role, exact service, or exploration. MODLAN reveals only the most relevant capabilities first, then keeps the full service universe one step away.
8recommended capabilitiesProgressive disclosure · canonical links only
FLAGSHIP01
Advanced Social Media Investigations & OSINT
Lawful public-source intelligence carried through acquisition, authentication, attribution, custody, and testimony.
Hundreds of potential public-source surfacesMODLAN-developed edge-agent assistanceDocumented public-source discovery
OPEN CAPABILITY →FLAGSHIP02SIU Investigations
Complex fraud investigations and special investigations.
Recorded statementsField investigationsCanvasses and interviews
OPEN CAPABILITY →FLAGSHIP03Web Evidence Capture & Archiving
Authenticated web capture, version history, retention, and evidence-ready export.
On-demand captureScheduled authorized archivingSHA-256 manifests
OPEN CAPABILITY →CORE04Activity Check
Observation without contact, to a written scope.
Written scope agreed before dispatchObservation from lawful vantage onlyNo contact attempted or made
OPEN CAPABILITY →CORE05Surveillance
Time-bounded surveillance from lawful vantage.
Lawful-vantage observationContinuous activity logComplete recorded record
OPEN CAPABILITY →SPECIALIST06Carrier Program Operations
Multi-service operating support aligned to carrier authority and systems.
Program intakeAssignment routingService orchestration
OPEN CAPABILITY →SPECIALIST07Cloud Data Forensics
Authorized cloud-account and SaaS evidence preservation and analysis.
Cloud audit-log reviewAccount activity analysisCloud file provenance
OPEN CAPABILITY →SPECIALIST08Digital & Cyber Investigations
Digital forensics, electronic evidence, and cyber-enabled fraud.
Digital evidence reviewOpen-source researchAccount and device context
OPEN CAPABILITY →PROGRAM OPERATIONS
Use one service. Add capacity. Or build a governed multi-service program.
MODLAN can scale across TPA claims operations, adjusting, SIU, and evidence programs without erasing client authority, role separation, jurisdiction, custody, or source-of-record ownership.
FIVE ENTERPRISE SERVICE PILLARS
Integrated capabilities. One operating model.
FIELD INTELLIGENCE
Investigations
SIU, insurance and compensability investigations, surveillance, statements, scene work, verification, locates, and lawful public-source intelligence.
CONNECTED VEHICLE
Forensics & Vehicle Intelligence
EDR/CDR, telematics, digital evidence preservation, submitted-media review, evidence authentication, and appropriately qualified technical support.
DIGITAL EVIDENCE
Intelligence
Claim, evidence, social, relationship, pattern, and investigative intelligence organized around the authorized matter and source provenance.
PATTERN INTELLIGENCE
Technology
CST Protocol™, secure evidence lifecycle, controlled data interoperability, fraud intelligence, and enterprise integration architecture.
ENTERPRISE SOLUTION PATHS
Start with the operating problem, not the org chart.
Carrier teams often arrive with a loss type, a litigation posture, or a multi-disciplinary problem rather than a neat service name. These solution hubs connect the right MODLAN capabilities without flattening their control boundaries.
PROPERTY
Property Claims
Field documentation, desktop review, commercial-loss coordination, evidence, and technical handoff.
Explore property claims →AUTOAuto Claims
Vehicle, liability, scene, EDR/CDR, telematics, and technical evidence paths.
Explore auto claims →COMPLEXComplex & Specialty Claims
Governance across high-documentation, multi-disciplinary, commercial, and escalated matters.
Explore complex claims →COUNSELLitigation & Counsel Support
Counsel-directed investigation, evidence preservation, secure exchange, and technical coordination.
Explore litigation support →WHO WE SERVE
Role-based pathways into the service ecosystem.
Carriers, SIU teams, TPAs, counsel, adjusters, and platform teams evaluate different control and operating questions. Start with the pathway closest to yours.
CARRIERInsurance CarriersEnterprise operating model and implementation.SIUSIU TeamsInvestigations, evidence, program support.TPATPAsClaims operations, QA, assignments, integration.COUNSELCounselDirected investigation and evidence support.ADJUSTERAdjustersField, file, vehicle, and technical support.PLATFORMInsurtechInteroperability, reconciliation, and CST boundaries.
ENTERPRISE SOLUTIONS EXPLORER
Find the operating path by role, matter, stage, or capability.
Use the filters to narrow the public service architecture without exposing claim data or requiring an account.
16matching pathways
PROGRAM
Carrier Program Operations
Coordinate claims, SIU, evidence, technical services, and governed integrations around carrier authority.
ClaimsSIUIntegration
Explore service →SIUSIU Investigations
Licensed fact development for suspicious, complex, and escalated matters.
InvestigationEvidence
Explore service →TRIAGEClaims Triage
Structured early review to route assignments, identify missing information, and surface escalation needs.
Claims
Explore service →LIFECYCLEClaims Lifecycle Analysis
Connect chronology, claim events, evidence, and investigative context without replacing the carrier record.
ClaimsIntelligence
Explore service →EXCHANGESecure Evidence Exchange
Matter-scoped transfer, integrity references, controlled access, retention, and legal-hold support.
EvidenceSecurityIntegration
Explore service →PRESERVEDigital Evidence Preservation
Forensic capture of public digital content with documented acquisition and integrity controls.
EvidenceInvestigation
Explore service →AUTHENTICATEEvidence Authentication
Review provenance, integrity, context, and acquisition limits for submitted evidence.
EvidenceIntelligence
Explore service →TELEMATICSVehicle Telematics
Authorized vehicle-event context correlated to claim and investigative timelines.
VehicleIntegration
Explore service →CRASH DATAEDR / CDR Retrieval
Event-data retrieval and technical evidence coordination for authorized matters.
VehicleEvidence
Explore service →SCENECrash Scene Technical Evidence
Structured scene documentation and evidence handoff for later expert review.
VehicleEvidence
Explore service →PROPERTYProperty Claim Field Support
Field documentation, condition evidence, and structured claim-file development.
ClaimsEvidence
Explore service →COMPLEXComplex Loss Coordination
Govern multi-disciplinary losses across evidence, technical specialists, assignments, and claim authority.
ClaimsEvidenceTechnical
Explore service →LITIGATIONLitigation Investigation Support
Counsel-directed fact development, preservation, and investigative support for contested matters.
InvestigationEvidence
Explore service →PLATFORMClaims Platform Integration
Governed adapters, mappings, checkpoints, and reconciliation around existing claims systems.
IntegrationSecurity
Explore service →RECONCILEData Sync & Reconciliation
Full, delta, and event synchronization with explicit source/target comparison and exception handling.
IntegrationAssurance
Explore service →CSTCST Interoperability
Approved claim and evidence context can cross a protected boundary and return minimal decision-support outputs.
IntelligenceIntegration
Explore service →SERVICE SELECTION
Compare service families before you scope the engagement.
Claims, investigations, evidence, vehicle intelligence, integration, and CST answer different questions. Use the comparison matrix to preserve role clarity and choose the right operating path.
ALL SERVICES · 92 CAPABILITIESOpen the complete MODLAN service universeEXPAND ATLAS +
SERVICE DIRECTORY // INTERACTIVE INTEL
Explore MODLAN capabilities by assignment.
Hover or keyboard-focus a module to inspect it. Select any module to open its detailed service page.FIELD INTELLIGENCE
01
SIU Investigations
Complex fraud investigations and special investigations.
→
CLAIMS EVIDENCE
02
Insurance Investigations
Claim fact development, liability context, and investigative support.
→
PROGRAM SUPPORT
03
TPA Services
Scalable claims support and investigative services.
→
FIELD OPERATIONS
04
Independent Adjusting
Objective adjusting and defensible outcomes.
→REMOTE REVIEW
05
Desktop Adjusting
Efficient remote claim reviews and validations.
→
EVENT DATA
06
EDR / CDR Retrieval
Crash data, event reconstruction, and vehicle evidence.
→CONNECTED VEHICLE
07
Vehicle Telematics
Connected vehicle data and real-world driving intelligence.
→DIGITAL EVIDENCE
08
Digital & Cyber Investigations
Digital forensics, electronic evidence, and cyber-enabled fraud.
→
LIFECYCLE ANALYTICS
09
Claims Lifecycle Analysis
Intelligence across the entire claims journey.
→PATTERN INTELLIGENCE
10
Fraud Intelligence Technology
Patent-pending technology-enabled fraud intelligence.
→CLAIMS EVIDENCE
11
Compensability Investigations
AOE/COE and compensability fact-development.
→FIELD INTELLIGENCE
12
Surveillance
Time-bounded surveillance from lawful vantage.
→CLAIMS EVIDENCE
13
Recorded Statements
Recorded statements with affirmative recorded consent.
→CLAIMS EVIDENCE
14
Benefit Recipient Verification
Purpose-limited verification without unnecessary collection.
→CLAIMS EVIDENCE
15
Scene Investigation & Canvass
Scene documentation and bounded area canvass.
→CLAIMS EVIDENCE
16
Matter-Attached Locates
Permissible-purpose locates tied to an open matter.
→
RECONSTRUCTION
17
Aerial Documentation
Property, scene, and loss documentation from above.
→OPEN-SOURCE INTEL
18
Advanced Social Media Investigations & OSINT
Lawful public-source intelligence carried through acquisition, authentication, attribution, custody, and testimony.
→DIGITAL EVIDENCE
19
Digital Evidence Preservation
Forensic capture with hashing and acquisition documentation.
→PATTERN INTELLIGENCE
20
Evidence Authentication
Provenance, integrity, context, and acquisition review.
→PATTERN INTELLIGENCE
21
Submitted Media Review
Review of claim photographs, video, and documentation.
→LIFECYCLE ANALYTICS
22
Claims Triage
Structured intake review and routing support.
→LIFECYCLE ANALYTICS
23
FNOL Support
Structured first-notice operational support.
→REMOTE REVIEW
24
Coverage & File Review
Structured claim-file review and chronology support.
→FIELD OPERATIONS
25
Property & Auto Inspections
Field documentation tied to the authorized assignment.
→REMOTE REVIEW
26
Estimate Review & QA
Structured estimate and file quality review.
→LIFECYCLE ANALYTICS
27
Subrogation Support
Fact and evidence development for recovery review.
→FIELD INTELLIGENCE
28
SIU Program Support
Program-level SIU operations and governance support.
→FIELD INTELLIGENCE
29
Anti-Fraud Program Support
Operational support for approved anti-fraud programs.
→FIELD INTELLIGENCE
30
Fraud Referral Support
Referral-ready fact and evidence organization.
→FIELD INTELLIGENCE
31
SIU Training Support
Program-specific investigative and evidence training support.
→FIELD INTELLIGENCE
32
Investigative Vendor Oversight
Assignment, evidence, and quality oversight support.
→FIELD INTELLIGENCE
33
SIU Trend Reporting
Program-level investigative trend and workload context.
→EVENT DATA
34
Crash Data Analysis
Technical review of authorized vehicle-event data.
→CONNECTED VEHICLE
35
Vehicle Damage Documentation
Structured physical-damage evidence capture.
→EVENT DATA
36
Collision Reconstruction Support
Evidence and technical coordination for reconstruction matters.
→CONNECTED VEHICLE
37
Vehicle Evidence Preservation
Custody-focused preservation of vehicle-related evidence.
→LIFECYCLE ANALYTICS
38
Catastrophe Support
Scalable claim and field support for catastrophe assignments.
→DIGITAL EVIDENCE
39
Secure Evidence Exchange
Matter-scoped transfer with custody, integrity, and controlled release.
→DIGITAL EVIDENCE
40
Evidence Lifecycle Governance
Policy-driven custody, retention, legal hold, and disposition support.
→LIFECYCLE ANALYTICS
41
Claims Platform Integration
Controlled interoperability with carrier and TPA claims ecosystems.
→LIFECYCLE ANALYTICS
42
Carrier API Integration
Secure API and event integration for authorized carrier workflows.
→REMOTE REVIEW
43
Data Sync & Reconciliation
Full, delta, and event synchronization with explicit exception handling.
→PATTERN INTELLIGENCE
44
CST Interoperability
Protected CST decision-support integration without exposing the invention.
→CONNECTED VEHICLE
45
Telematics Data Integration
Authorized vehicle-data normalization and claims-context integration.
→LIFECYCLE ANALYTICS
46
TPA Program Operations
Program-level claims workflow, governance, and integration support.
→LIFECYCLE ANALYTICS
47
Specialty & Complex Claims Support
Structured support for complex, high-documentation claim matters.
→REMOTE REVIEW
48
Managed Claim Review
Structured file review, exception identification, and governed escalation.
→LIFECYCLE ANALYTICS
49
Claims Quality Assurance
Evidence-backed quality review for authorized claim programs.
→CONNECTED VEHICLE
50
Commercial & Heavy Vehicle Intelligence
Vehicle evidence and technical context for commercial and heavy-vehicle matters.
→EVENT DATA
51
Crash Scene Technical Evidence
Scene-focused technical documentation and evidence coordination.
→DIGITAL EVIDENCE
52
Technical Expert Coordination
Controlled coordination of appropriately qualified technical specialists.
→LIFECYCLE ANALYTICS
53
Carrier Program Operations
Multi-service operating support aligned to carrier authority and systems.
→FIELD OPERATIONS
54
Property Claim Field Support
Structured property-loss documentation and field development.
→LIFECYCLE ANALYTICS
55
Commercial Property Claim Support
Coordinated support for complex commercial property losses.
→CONNECTED VEHICLE
56
Auto Claim Field Support
Vehicle, scene, and liability-focused field development.
→CLAIMS EVIDENCE
57
Casualty & Liability Fact Development
Structured factual development for liability-sensitive claims.
→LIFECYCLE ANALYTICS
58
Complex Loss Coordination
Controlled coordination across claims, evidence, and technical disciplines.
→FIELD INTELLIGENCE
59
Litigation Investigation Support
Matter-scoped investigative support for counsel and litigated claims.
→DIGITAL EVIDENCE
60
Counsel Evidence Support
Controlled evidence organization, preservation, and technical handoff for counsel.
→CONNECTED VEHICLE
61
Vehicle Infotainment Forensics
Forensic extraction and analysis of connected-vehicle infotainment evidence.
→DIGITAL EVIDENCE
62
Mobile Device Forensics
Authorized mobile-device evidence preservation, extraction, and analysis support.
→DIGITAL EVIDENCE
63
Cloud Data Forensics
Authorized cloud-account and SaaS evidence preservation and analysis.
→DIGITAL EVIDENCE
64
Drone Forensics
UAS evidence preservation, flight-data analysis, and media correlation.
→DIGITAL EVIDENCE
65
eDiscovery & Digital Discovery
Controlled identification, preservation, organization, and technical discovery support.
→LIFECYCLE ANALYTICS
66
Expert Witness & Technical Testimony
Qualified expert coordination, technical reporting, and testimony support.
→CLAIMS EVIDENCE
67
Fire Origin & Cause Investigations
Qualified fire-scene origin, cause, evidence, and technical investigation support.
→LIFECYCLE ANALYTICS
68
Forensic Engineering
Engineering analysis coordination for property, product, structural, mechanical, and loss matters.
→LIFECYCLE ANALYTICS
69
HVAC & Mechanical Loss Assessment
Cause, condition, repairability, and scope support for HVAC and mechanical equipment losses.
→LIFECYCLE ANALYTICS
70
Electrical, Lightning & Surge Assessment
Technical evaluation of electrical loss, surge, and lightning-related claims.
→LIFECYCLE ANALYTICS
71
Component Testing & Failure Analysis
Controlled laboratory examination and failure analysis of loss-related components.
→LIFECYCLE ANALYTICS
72
Business Interruption Loss Analysis
Structured operational and financial fact development for business interruption claims.
→LIFECYCLE ANALYTICS
73
Commercial Equipment Loss Assessment
Technical inspection and evidence coordination for commercial equipment claims.
→CLAIMS EVIDENCE
74
Medical Canvassing
Authorization-first treatment-existence canvassing.
→LIFECYCLE ANALYTICS
75
Scene Investigation
Physical scene documentation before conditions change.
→CLAIMS EVIDENCE
76
Scene & Neighborhood Canvass
Witness and camera-source development on a separate compliance track.
→CLAIMS EVIDENCE
77
Alive & Well Check
In-person verification of identity, presence and survivorship.
→CLAIMS EVIDENCE
78
Activity Check
Observation without contact, to a written scope.
→CLAIMS EVIDENCE
79
Attorney-Represented Interview
Interviews of represented parties, arranged through counsel.
→CLAIMS EVIDENCE
80
Disability & Income Claim Investigation
Investigation support for disability and income-replacement claims.
→CLAIMS EVIDENCE
81
Death & Contestable Claim Investigation
Investigation support for death, accidental death and contestable claims.
→LIFECYCLE ANALYTICS
82
Records Retrieval
Retrieval of court, agency, incident and institutional records.
→PATTERN INTELLIGENCE
83
Provider & Billing Investigation
Investigation of provider billing and treatment patterns.
→LIFECYCLE ANALYTICS
84
Appraisal & Umpire Services
Appraisal and umpire participation on valuation disputes.
→LIFECYCLE ANALYTICS
85
Legacy & Run-Off Claim Handling
Handling of legacy, run-off and transferred claim portfolios.
→LIFECYCLE ANALYTICS
86
Licensure & Claims Compliance Operations
Operation of the licensure and claims-compliance control layer.
→LIFECYCLE ANALYTICS
87
Regulatory Complaint & Inquiry Response
Operation of the complaint function and regulator-response clock.
→LIFECYCLE ANALYTICS
88
Claims Staffing & Managed Capacity
Pre-cleared claims capacity, placed by jurisdiction.
→LIFECYCLE ANALYTICS
89
Demand Package & Records Review
Structured review and summarisation of demand packages and records.
→PATTERN INTELLIGENCE
90
Investigative Intelligence Research
Primary-source research with provenance on every field.
→MODLAN INTELLIGENCE
91
Public Records & Statutory Access Intelligence
Statutory-access-first records intelligence with public-records requests used as the fallback channel.
→DIGITAL EVIDENCE
92
Web Evidence Capture & Archiving
Authenticated web capture, version history, retention, and evidence-ready export.
→DIGITAL EVIDENCE
93
Metadata & File Forensics
Cryptographic fingerprinting, metadata analysis, privacy exposure and evidence-oriented file examination.
→MODLAN INTELLIGENCE
94
Evidence Preservation Notice
Rapid preservation of perishable agency and recorded-media evidence before ordinary retrieval cycles can overtake retention.
→LIFECYCLE ANALYTICS
95
Statutory Access Administration
Insurance-specific access channel analysis, paperwork and permissible-use administration before fallback public-records requests.
→MODLAN Systems, Inc. performs regulated investigative services only in jurisdictions where it holds the required licences. Inquiries from other jurisdictions are referred. Scope, coverage, reporting, documentation, and turnaround follow client guidelines and assignment instructions.