RECOVERY SUPPORT
Subrogation Support
Fact-development, documentation, and investigative support for matters where recovery potential is being evaluated by the authorized claims or legal team.
BUYER LENS
Know what this service should answer before you scope it.
Which part of the claim lifecycle needs capacity, control, review, or orchestration while the client remains the source of authority?
Good reasons to start here
- A program needs assignment-level or recurring operating capacity.
- Multiple claim functions need a common governance and handoff model.
- Quality, routing, escalation, or lifecycle visibility needs stronger structure.
What to have defined
- Program authority, system-of-record ownership, and operating objectives.
- Client guidelines, role boundaries, and escalation ownership.
- The minimum data, evidence, and integration context required for the authorized purpose.
What this should inform
A governed operating path for the file or program without silently transferring claim authority.
ACCOUNTABLE OWNERCarrier or TPA program owner.CAPABILITIES
Disciplined support built around the matter.
MODLAN scopes each engagement to the authorized assignment, applicable requirements, available evidence, and client objectives. Work is documented for clarity, defensibility, and appropriate downstream review.
Fact developmentParty identificationEvidence organizationScene/document reviewChronology supportReferral-ready documentation
WHEN THIS SERVICE FITS
Built around a defined operational question.
- A claim may involve recoverable responsibility or evidence that should be preserved for recovery review.
- The file needs factual development before a subrogation decision.
- Relevant parties, scene facts, documents, or technical evidence require organized follow-up.
SCOPE
What the engagement can include.
The exact scope is established by the authorized assignment, applicable licensing or professional requirements, and client guidelines.
OPERATING MODEL
Controlled from assignment through handoff.
Identify
Confirm the recovery question and relevant evidence sources.
Develop
Gather authorized facts and documents tied to the assignment.
Preserve
Maintain evidence and source provenance where material to recovery.
Refer
Return the factual record to the authorized recovery or legal decision-maker.
WORK PRODUCT
What the matter can produce.
- Factual recovery support
- Evidence/source references
- Chronology or party context
- Outstanding recovery questions
CONTROL BOUNDARY
What keeps the work defensible.
- MODLAN does not provide legal advice through a public service page.
- Represented-party contact follows the documented counsel instruction rule.
- Recovery decisions remain with the authorized client or counsel.
- Evidence handling follows the applicable matter controls.
SERVICE FAQ
Procurement and operating questions.
Do you make the legal liability decision?
No. We can develop the factual record; legal determinations remain with the authorized decision-maker or counsel.
Can vehicle data support subrogation?
Potentially, where the data is lawfully available and relevant to the assigned recovery question.
Can you locate parties or witnesses?
Matter-attached locate and investigative services can be separately assigned where authorized.
Can evidence be shared with counsel?
Yes, through approved secure exchange and evidence-control workflows.
WHERE THIS SITS IN MODLAN
TPA / Claims / Adjusting
Develop and administer the claim record under the client’s authority and guidelines.
Explore the operating family →CLAIMS OPERATIONSTechnology relationship
CST or integration services may add approved intelligence or interoperability, but they do not replace claim authority.
View the full MODLAN service ecosystem →HOW THIS SERVICE CAN SCALE
From assignment to enterprise program—without changing who owns the decision.
A defined objective, scope, owner, evidence/data path, and handoff for a specific matter or task.
Recurring or overflow use of the same capability under established client rules, controls, and escalation paths.
The service becomes one governed lane inside a broader multi-service operating model with explicit dependencies.
PROCUREMENT & IMPLEMENTATION
Questions to resolve before this service enters production.
Enterprise delivery depends on the operating context around the service—not merely the capability itself.
PROGRAM FITTPA Program
Explore program architecture →See how this service can operate inside a broader claims program while client authority remains controlling.
DECISION CONTEXT
This service does not operate in isolation.
The engagement should connect to the correct buyer, adjacent operating layer, and assurance boundary without blurring professional authority or the source of record.
ENTERPRISE JOURNEY
Connect this service to the rest of the operating model.
Move from service selection into the adjacent operational, evidence, integration, assurance, or intelligence layer that the matter actually requires.
MODLAN SYSTEMS
Bring the right people, evidence, and intelligence to the problem.
Contact MODLAN to discuss the authorized scope, geography, timing, and operational requirements for your matter.