MATTER-ATTACHED LOCATES
Locating a party to an open matter.
Locates performed as part of an existing claim or litigation file, with the permitted purpose documented for every search.
MODLAN Systems, Inc. performs regulated investigative services only in jurisdictions where it holds the required licences. Inquiries from other jurisdictions are referred.
WHEN THIS IS THE RIGHT ENGAGEMENT
Where it fits
- A claimant, insured, or witness cannot be reached.
- Service of process requires a current address.
- A file cannot proceed until a party is located.
- Correspondence is being returned.
MODLAN STANDARDS
How we work
These apply to every engagement, in every jurisdiction.
- Recorded consent, everywhereWe obtain recorded consent from every party to every recorded statement, in every jurisdiction, regardless of which state rule applies.
- Lawful vantageObservation is conducted from publicly accessible vantage points. We do not enter private property, observe into areas where privacy is reasonably expected, or place concealed or unattended recording devices.
- No pretextInvestigators identify themselves where identification is appropriate. We do not use fictitious identities, misrepresent our purpose, or obtain information under false pretences.
- Documented permissible useInformation from restricted sources is accessed only for the permitted purpose of the matter it was obtained for, and that purpose is documented for every search.
- Represented partiesWhere a party is represented, we proceed only on documented instruction from counsel.
- Aerial for property, not peopleAerial documentation is used for property, scene, and loss documentation. We do not use aircraft to observe individuals.
- Public sources, unauthenticatedDigital collection is performed from publicly accessible sources without logging in to any account.
YOUR GUIDELINESScope, coverage, reporting format, documentation requirements, and turnaround are performed to your guidelines and the assignment instructions for each matter. Requirements differ by carrier and by jurisdiction, and we work to yours.
WHAT YOU RECEIVE
The deliverable
- A written locate result with the sources relied on.
- The permitted purpose recorded for the matter.
- A statement of confidence in the result.
- A record of sources checked without result.
WHAT WE DO NOT DO
- Perform a locate that is not attached to an open matter.
- Accept a locate request from an individual.
- Use information obtained for one matter in another.
- Obtain information from a financial institution under false pretences.
- Obtain information under a false identity or false pretences.
- Enter private property or observe into areas where privacy is reasonably expected.
- Contact a represented party except on documented instruction from counsel.
- Guarantee that any item will be admitted by a court.
QUESTIONS
Common questions
Because the permitted purpose attaches to the matter. A standalone search product has no purpose to document, and the information it uses is restricted.
No. We accept locate assignments only from carriers, TPAs, self-insured programs, and counsel, attached to an open matter.
No. A new matter requires a new purpose and a new search.
That result is reported with the sources checked. An honest negative is a usable answer.
CONTROLLED INTAKE
Discuss the assignment without transmitting sensitive evidence.
Public consultation channels are for business-purpose intake only. Claim files, medical records, credentials, claimant-identifying data, and evidence belong in an approved secure workflow.