SURVEILLANCE & ACTIVITY CHECKS
Documented activity, documented method.
Activity documentation conducted from lawful vantage, logged continuously, and delivered complete rather than as selected clips.
MODLAN Systems, Inc. performs regulated investigative services only in jurisdictions where it holds the required licences. Inquiries from other jurisdictions are referred.
WHEN THIS IS THE RIGHT ENGAGEMENT
Where it fits
- Reported limitations and observed activity may not reconcile.
- A file requires activity documentation before an examination or hearing.
- Your guidelines call for activity verification at a defined point in the claim.
MODLAN STANDARDS
How we work
These apply to every engagement, in every jurisdiction.
- Recorded consent, everywhereWe obtain recorded consent from every party to every recorded statement, in every jurisdiction, regardless of which state rule applies.
- Lawful vantageObservation is conducted from publicly accessible vantage points. We do not enter private property, observe into areas where privacy is reasonably expected, or place concealed or unattended recording devices.
- No pretextInvestigators identify themselves where identification is appropriate. We do not use fictitious identities, misrepresent our purpose, or obtain information under false pretences.
- Documented permissible useInformation from restricted sources is accessed only for the permitted purpose of the matter it was obtained for, and that purpose is documented for every search.
- Represented partiesWhere a party is represented, we proceed only on documented instruction from counsel.
- Aerial for property, not peopleAerial documentation is used for property, scene, and loss documentation. We do not use aircraft to observe individuals.
- Public sources, unauthenticatedDigital collection is performed from publicly accessible sources without logging in to any account.
YOUR GUIDELINESScope, coverage, reporting format, documentation requirements, and turnaround are performed to your guidelines and the assignment instructions for each matter. Requirements differ by carrier and by jurisdiction, and we work to yours.
WHAT YOU RECEIVE
The deliverable
- A continuous timestamped log, including periods of no observation.
- The complete recorded record, not an edited selection.
- A written summary of what was and was not observed.
- An investigator available to testify to the record.
WHAT WE DO NOT DO
- Place concealed, affixed, or unattended recording devices.
- Capture audio of conversation during surveillance.
- Use aircraft to observe individuals.
- Conduct surveillance without a documented basis recorded at assignment.
- Obtain information under a false identity or false pretences.
- Enter private property or observe into areas where privacy is reasonably expected.
- Contact a represented party except on documented instruction from counsel.
- Guarantee that any item will be admitted by a court.
QUESTIONS
Common questions
Because the first question on cross-examination is what happened during the time you did not record. A complete log answers it. A highlight reel invites it.
Yes. Non-observation periods are logged. They are part of an honest record.
No. Aerial documentation is used for property and scene work. We do not use aircraft to observe individuals.
That is set by your guidelines and the assignment instructions for the matter.
CONTROLLED INTAKE
Discuss the assignment without transmitting sensitive evidence.
Public consultation channels are for business-purpose intake only. Claim files, medical records, credentials, claimant-identifying data, and evidence belong in an approved secure workflow.