Assignment Support
Use MODLAN for a defined claim task, review, inspection, investigation, or evidence need.
TPA & CLAIMS OPERATIONS
Claims support designed around the program, the file, and the evidence.
MODLAN can support discrete assignments or broader claims programs while keeping client guidelines, jurisdictional requirements, investigative separation, evidence custody, and system-of-record context explicit.
Intake & Triage
Structured first-notice support, assignment intake, and claim triage aligned to client instructions.
Explore →CLAIMS OPERATIONSFile & Coverage Review
Disciplined review of file facts, documentation gaps, chronology, and authorized coverage-support questions.
Explore →CLAIMS OPERATIONSField & Inspection Support
Property and vehicle documentation tied to the assignment, jurisdiction, and client requirements.
Explore →CLAIMS OPERATIONSEstimate & Quality Review
Estimate and documentation review designed to support consistent claim handling without inventing client rules.
Explore →CLAIMS OPERATIONSInvestigations
SIU, statements, scene work, surveillance, canvass, locates, and other regulated investigative services where authorized.
Explore →CLAIMS OPERATIONSEvidence & Intelligence
Preservation, authentication, submitted-media review, and public-source intelligence with documented custody and limits.
Explore →CLAIMS OPERATIONSLifecycle Analysis
Chronology, evidence, claim context, and operational signals organized for authorized decision support.
Explore →CLAIMS OPERATIONSTPA Program Operations
Program-level assignment, governance, evidence, and integration support under client-defined controls.
Explore →CLAIMS OPERATIONSSecure Interoperability
Controlled claims-platform, evidence, and CST interoperability for carrier and TPA ecosystems.
Explore →ENTERPRISE OPERATING MODEL
Modular when you need capacity. Connected when you need orchestration.
Claims operations, investigations, evidence services, vehicle intelligence, secure exchange, and CST-enabled decision support can remain separately governed while sharing authorized context and provenance.
- Assignment-level scope and authority remain explicit.
- Investigative and claims functions can remain operationally separated where required.
- Evidence custody is not collapsed into ordinary claim notes.
- Integration preserves source-system identifiers and versioned mappings.
- No public page accepts sensitive claim files or claimant-identifying data.
ENTERPRISE SERVICE FAMILY
TPA & Claims Operations
Program operations that can scale from a single assignment to coordinated claims support without turning client authority into a MODLAN assumption.
WHAT WE CAN SUPPORT
- FNOL and intake support
- Claim triage and assignment routing
- Desktop and field claim development
- File, estimate, and quality review
- Specialty and complex-claim coordination
- Lifecycle analysis and subrogation support
- Program governance and operating support
Program Capacity
Add governed operating capacity around an existing carrier or TPA program without replacing the client system of record.
Coordinated Operations
Connect claims, SIU, evidence, technical, and integration work through explicit handoffs and ownership.
CONTROL BOUNDARY
Breadth without role confusion.
MODLAN can connect multiple disciplines, but the engagement still preserves authority, licensure, evidence, and professional-role boundaries.
- Client authority and coverage authority remain explicit.
- Carrier-specific SLAs, authority limits, and deliverables remain program-specific.
- Investigative work can remain operationally separated from claim handling where required.
- Sensitive evidence is handled through controlled evidence channels rather than ordinary public intake.
LAUNCH DEPENDENCIES
What has to be true before this service family scales.
These are public-safe planning dependencies, not universal contractual requirements. The actual program depends on jurisdiction, client policy, professional role, contract, data, and technical environment.
Program growth should preserve a named owner for material scope, authority, and launch decisions.
- Program authority and claim-system ownership
- Assignment routing and escalation rules
- Service-role separation where required
- Evidence and integration handling model
Claims operations, quality exceptions, access, evidence, and program changes.
Program Assurance & Review →CONNECTED PLATFORM LAYER
Services can connect without becoming the same service.
CONNECTED CAPABILITY
Assignment Governance
Purpose, ownership, jurisdiction, status, and escalation can be preserved as distinct operating records.
Explore →CONNECTED CAPABILITYSecure Evidence
Matter-scoped evidence exchange can remain separate from ordinary claim notes and email attachments.
Explore →CONNECTED CAPABILITYCarrier Integration
Approved data can move through governed mappings, reconciliation, and source-of-record controls.
Explore →