CATASTROPHE CLAIMS SUPPORT
Catastrophe Support
Scalable operational support for catastrophe assignments, subject to jurisdictional licensing, deployment authority, client instructions, and available qualified resources.
BUYER LENS
Know what this service should answer before you scope it.
Which part of the claim lifecycle needs capacity, control, review, or orchestration while the client remains the source of authority?
Good reasons to start here
- A program needs assignment-level or recurring operating capacity.
- Multiple claim functions need a common governance and handoff model.
- Quality, routing, escalation, or lifecycle visibility needs stronger structure.
What to have defined
- Program authority, system-of-record ownership, and operating objectives.
- Client guidelines, role boundaries, and escalation ownership.
- The minimum data, evidence, and integration context required for the authorized purpose.
What this should inform
A governed operating path for the file or program without silently transferring claim authority.
ACCOUNTABLE OWNERCarrier or TPA program owner.CAPABILITIES
Disciplined support built around the matter.
MODLAN scopes each engagement to the authorized assignment, applicable requirements, available evidence, and client objectives. Work is documented for clarity, defensibility, and appropriate downstream review.
Assignment intakeField inspection supportDesktop reviewDocumentation controlsEstimate review supportEscalation and handoff
WHEN THIS SERVICE FITS
Built around a defined operational question.
- A carrier or TPA needs additional controlled claims capacity after a concentrated loss event.
- Field, desktop, inspection, or review functions need to be coordinated under client guidelines.
- High-volume work requires governance without sacrificing evidence quality or assignment traceability.
SCOPE
What the engagement can include.
The exact scope is established by the authorized assignment, applicable licensing or professional requirements, and client guidelines.
OPERATING MODEL
Controlled from assignment through handoff.
Mobilize
Confirm the authorized functions, jurisdictions, staffing model, and client procedures.
Route
Assign work through controlled queues and approved systems.
Operate
Perform the defined field, desktop, or review functions with documented escalation.
Reconcile
Track assignment status and return approved work product through the client workflow.
WORK PRODUCT
What the matter can produce.
- Assignment/status records
- Matter-level work product
- Escalation records
- Program reconciliation context
CONTROL BOUNDARY
What keeps the work defensible.
- No public claim of unrestricted geographic availability is made.
- Jurisdictional licensing controls field work.
- Capacity and service levels are established by the actual engagement.
- Sensitive catastrophe claim data stays in approved systems and secure exchange paths.
SERVICE FAQ
Procurement and operating questions.
Do you guarantee deployment in every jurisdiction?
No. Availability depends on licensing, authorization, staffing, and the specific engagement.
Can support include desktop work?
Yes, where the client scope includes it.
Can assignments be synchronized with a carrier platform?
That is a core integration objective where approved access and provider entitlements exist.
Do you publish catastrophe capacity numbers?
No. Capacity is engagement-specific and should not be represented by unsupported public metrics.
WHERE THIS SITS IN MODLAN
TPA / Claims / Adjusting
Develop and administer the claim record under the client’s authority and guidelines.
Explore the operating family →CLAIMS OPERATIONSTechnology relationship
CST or integration services may add approved intelligence or interoperability, but they do not replace claim authority.
View the full MODLAN service ecosystem →HOW THIS SERVICE CAN SCALE
From assignment to enterprise program—without changing who owns the decision.
A defined objective, scope, owner, evidence/data path, and handoff for a specific matter or task.
Recurring or overflow use of the same capability under established client rules, controls, and escalation paths.
The service becomes one governed lane inside a broader multi-service operating model with explicit dependencies.
PROCUREMENT & IMPLEMENTATION
Questions to resolve before this service enters production.
Enterprise delivery depends on the operating context around the service—not merely the capability itself.
PROGRAM FITAdjusting Program
Explore program architecture →See how this capability fits into field, desktop, review, QA, and specialty adjusting operations.
DECISION CONTEXT
This service does not operate in isolation.
The engagement should connect to the correct buyer, adjacent operating layer, and assurance boundary without blurring professional authority or the source of record.
ENTERPRISE JOURNEY
Connect this service to the rest of the operating model.
Move from service selection into the adjacent operational, evidence, integration, assurance, or intelligence layer that the matter actually requires.
MODLAN SYSTEMS
Bring the right people, evidence, and intelligence to the problem.
Contact MODLAN to discuss the authorized scope, geography, timing, and operational requirements for your matter.