FIELD ADJUSTING
Independent Adjusting
Objective field adjusting built around accurate documentation, clear scope development, timely communication, and defensible claim handling.
BUYER LENS
Know what this service should answer before you scope it.
What field or file facts must be developed so the claim can move forward under the client's authority and guidelines?
Good reasons to start here
- Physical documentation or scope development is needed.
- A remote file needs structured development, review, or follow-up.
- Estimate, inspection, or quality questions need a documented handoff.
What to have defined
- Assignment scope and applicable authority limits.
- Known file documents, loss context, and client instructions.
- Required reporting, estimate, documentation, or escalation rules for the program.
What this should inform
A more complete claim record, inspection record, scope, review, or documented handoff for the client to act on.
ACCOUNTABLE OWNERCarrier, TPA, or authorized claims program owner.CAPABILITIES
Disciplined support built around the matter.
MODLAN scopes each engagement to the authorized assignment, applicable requirements, available evidence, and client objectives. Work is documented for clarity, defensibility, and appropriate downstream review.
Property inspectionsVehicle and physical-damage documentationMeasured photographyScope supportField interviewsClaim-file reporting
WHEN THIS SERVICE FITS
Built around a defined operational question.
- A loss requires field documentation and scope development.
- The claim file needs an objective physical inspection.
- A carrier or TPA needs additional field capacity under its guidelines.
SCOPE
What the engagement can include.
The exact scope is established by the authorized assignment, applicable licensing or professional requirements, and client guidelines.
OPERATING MODEL
Controlled from assignment through handoff.
Assign
Confirm the authorized loss, location, objectives, and handling instructions.
Inspect
Document the relevant physical conditions and available evidence.
Develop
Organize scope, observations, and supporting material without extending beyond the assignment.
Return
Provide work product through the approved claim workflow or secure exchange.
WORK PRODUCT
What the matter can produce.
- Inspection findings
- Relevant photographs and measurements where required
- Scope-support documentation
- Outstanding information or follow-up items
CONTROL BOUNDARY
What keeps the work defensible.
- No coverage decision is invented by the field assignment.
- No public upload path is used for claim evidence.
- Jurisdictional licensing requirements control availability.
- Client guidelines control format, timing, and documentation requirements.
SERVICE FAQ
Procurement and operating questions.
Do you determine coverage?
No. The assignment develops and documents facts for the carrier or authorized decision-maker.
Can you handle only the inspection?
Yes. The scope can be limited to field inspection and documentation.
Can adjusting and SIU be combined on the same matter?
Where both functions are required, they are structured with appropriate role separation rather than treating one person as both functions by default.
Do you publish fixed turnaround times?
No. Timing is established by the assignment and client guidelines.
WHERE THIS SITS IN MODLAN
TPA / Claims / Adjusting
Develop and administer the claim record under the client’s authority and guidelines.
Explore the operating family →CLAIMS OPERATIONSTechnology relationship
CST or integration services may add approved intelligence or interoperability, but they do not replace claim authority.
View the full MODLAN service ecosystem →HOW THIS SERVICE CAN SCALE
From assignment to enterprise program—without changing who owns the decision.
A defined objective, scope, owner, evidence/data path, and handoff for a specific matter or task.
Recurring or overflow use of the same capability under established client rules, controls, and escalation paths.
The service becomes one governed lane inside a broader multi-service operating model with explicit dependencies.
PROCUREMENT & IMPLEMENTATION
Questions to resolve before this service enters production.
Enterprise delivery depends on the operating context around the service—not merely the capability itself.
PROGRAM FITAdjusting Program
Explore program architecture →See how this capability fits into field, desktop, review, QA, and specialty adjusting operations.
DECISION CONTEXT
This service does not operate in isolation.
The engagement should connect to the correct buyer, adjacent operating layer, and assurance boundary without blurring professional authority or the source of record.
ENTERPRISE JOURNEY
Connect this service to the rest of the operating model.
Move from service selection into the adjacent operational, evidence, integration, assurance, or intelligence layer that the matter actually requires.
MODLAN SYSTEMS
Bring the right people, evidence, and intelligence to the problem.
Contact MODLAN to discuss the authorized scope, geography, timing, and operational requirements for your matter.