BENEFIT RECIPIENT VERIFICATION
Verification without intrusion.
Confirming that a benefit recipient is living, correctly identified, and receiving the benefit — without collecting more about them than the purpose requires.
MODLAN Systems, Inc. performs regulated investigative services only in jurisdictions where it holds the required licences. Inquiries from other jurisdictions are referred.
WHEN THIS IS THE RIGHT ENGAGEMENT
Where it fits
- A long-term benefit has been paid without contact over an extended period.
- Correspondence has gone unanswered or been returned.
- Identity or residence requires confirmation.
- Your program calls for periodic verification.
MODLAN STANDARDS
How we work
These apply to every engagement, in every jurisdiction.
- Recorded consent, everywhereWe obtain recorded consent from every party to every recorded statement, in every jurisdiction, regardless of which state rule applies.
- Lawful vantageObservation is conducted from publicly accessible vantage points. We do not enter private property, observe into areas where privacy is reasonably expected, or place concealed or unattended recording devices.
- No pretextInvestigators identify themselves where identification is appropriate. We do not use fictitious identities, misrepresent our purpose, or obtain information under false pretences.
- Documented permissible useInformation from restricted sources is accessed only for the permitted purpose of the matter it was obtained for, and that purpose is documented for every search.
- Represented partiesWhere a party is represented, we proceed only on documented instruction from counsel.
- Aerial for property, not peopleAerial documentation is used for property, scene, and loss documentation. We do not use aircraft to observe individuals.
- Public sources, unauthenticatedDigital collection is performed from publicly accessible sources without logging in to any account.
YOUR GUIDELINESScope, coverage, reporting format, documentation requirements, and turnaround are performed to your guidelines and the assignment instructions for each matter. Requirements differ by carrier and by jurisdiction, and we work to yours.
WHAT YOU RECEIVE
The deliverable
- A written verification of status with the basis on which it was reached.
- Documented identity confirmation.
- Updated contact information where the recipient provides it.
- A record of any attempt that could not be completed.
WHAT WE DO NOT DO
- Collect or retain a full Social Security number.
- Photograph or retain a copy of an identification document.
- Collect medical, treatment, or medication information without your specific authorisation and the recipient's consent.
- Disclose the claim, the carrier, or the purpose to any third party contacted.
- Obtain information under a false identity or false pretences.
- Enter private property or observe into areas where privacy is reasonably expected.
- Contact a represented party except on documented instruction from counsel.
- Guarantee that any item will be admitted by a court.
QUESTIONS
Common questions
Yes. Verification visits are conducted openly. There is no pretext.
Last four digits and corroborating identifiers confirm identity. The full number is not collected or retained.
That is recorded as a declination and reported. We do not pursue someone who has declined.
Only where the assignment calls for it, and the approach discloses nothing about the claim, the carrier, or the reason for the inquiry.
CONTROLLED INTAKE
Discuss the assignment without transmitting sensitive evidence.
Public consultation channels are for business-purpose intake only. Claim files, medical records, credentials, claimant-identifying data, and evidence belong in an approved secure workflow.