AUTHORITY
Client mandate, jurisdiction, roles, objectives, and system-of-record ownership are defined first.
EVIDENCE LIFECYCLE PROGRAMS
Treat evidence as a governed lifecycle — not a folder full of attachments.
MODLAN can connect preservation, authentication, secure exchange, vehicle evidence, technical coordination, retention, and assurance without confusing integrity, custody, truth, or admissibility.
OPERATING LANES
Different disciplines. One governed program.
01
Preservation
Capture or receive digital and physical material with documented method, source, and integrity controls.
Explore →02Authentication
Examine provenance, integrity, acquisition, and context while stating evidentiary limits plainly.
Explore →03Secure Exchange
Use matter-scoped participant access, quarantine, release, custody, and retention controls.
Explore →04Technical Evidence
Vehicle, crash-scene, telematics, and expert-coordination workflows preserve source context for qualified review.
Explore →PROGRAM LIFECYCLE
Control the handoffs, not just the tasks.
- 01
Authorize
Establish purpose, matter scope, participants, jurisdiction, and the evidence-handling basis.
- 02
Acquire
Receive or collect evidence using the approved method while preserving source and integrity context.
- 03
Control
Apply access, custody, quarantine, release, legal-hold, retention, and audit controls appropriate to the matter.
- 04
Dispose
Close the lifecycle through authorized return, retention, hold, or disposition with evidence of the action.
ENTERPRISE PROGRAM DEPLOYMENT MODEL
Services, evidence, integration, and CST can connect without collapsing their boundaries.
Program architecture scales only after authority and control are explicit. The carrier or client remains the source of business authority while MODLAN supplies the approved operating capability.
OPERATIONS
Claims, adjusting, SIU, private investigation, vehicle, or technical work runs inside the authorized lane.
EVIDENCE
Matter evidence moves through controlled ingress, provenance, access, custody, exchange, retention, and disposition.
INTEROPERABILITY
Approved adapters normalize and reconcile authorized data without replacing the client core platform.
CST BOUNDARY
Only approved context crosses into MODLAN-owned CST Protocol™; protected mechanics remain undisclosed.
ASSURANCE
Access, exceptions, reconciliation, control evidence, and program decisions remain reviewable.
ILLUSTRATIVE GOVERNANCE MATRIX
Accountability should remain visible as the program becomes more integrated.
This public matrix illustrates a common control pattern. Final responsibility, approval, consultation, and notification are defined by contract, jurisdiction, professional role, and the client operating model.
A AccountableR ResponsibleC ConsultedI Informed
| CONTROL AREA | CLIENT / CARRIER | MODLAN PROGRAM OPS | SERVICE SPECIALIST | PLATFORM / INTEGRATION |
|---|---|---|---|---|
| Business authorityThe client defines the mandate, authority limits, program objectives, and system-of-record ownership. | A/R | C | I | I |
| Program configurationMODLAN configures the approved operating model; client approval remains visible. | A | R | C | C |
| Claim decisionCoverage, settlement, and claim authority remain with the authorized client function unless expressly delegated by contract and law. | A/R | C | C | I |
| Investigative findingQualified investigators develop and report facts; findings do not automatically become coverage or legal conclusions. | I | A | R | I |
| Evidence custodyCustody responsibilities are matter- and program-specific and must be documented before evidence moves. | A | R | C | C |
| Integration mappingMappings, tenant boundaries, checkpoints, and reconciliation operate only inside the approved integration scope. | A | C | I | R |
| CST intelligence outputCST returns approved decision-support context; protected mechanics remain inside MODLAN. | A | C | C | R |
| Assurance & exceptionsControl evidence, exceptions, access, and reconciliation remain reviewable by the accountable program owner. | A | R | C | C |
PROGRAM LAUNCH GATES
Production should begin only after the operating model can explain who may do what, with which data, under which controls.
These are design gates, not public service-level promises or a substitute for customer-specific security, legal, licensing, or compliance review.
- 01DEFINE BEFORE LAUNCH
AUTHORITY
Program sponsor, permitted services, jurisdictions, decision rights, escalation, and system-of-record ownership are defined.
- 02DEFINE BEFORE LAUNCH
ROLE SEPARATION
Claims, investigative, technical, counsel-directed, and intelligence roles are separated where law, contract, or defensibility requires it.
- 03DEFINE BEFORE LAUNCH
DATA MINIMIZATION
Only the information necessary for the authorized purpose is identified, classified, and approved for use.
- 04DEFINE BEFORE LAUNCH
EVIDENCE LIFECYCLE
Ingress, integrity, custody, participant access, retention, legal hold, and disposition responsibilities are documented.
- 05DEFINE BEFORE LAUNCH
INTEGRATION CONTROL
Tenant boundaries, credentials, mappings, checkpoints, idempotency, retry/replay, and reconciliation are validated before production sync.
- 06DEFINE BEFORE LAUNCH
CST BOUNDARY
Approved context and approved outputs are defined without exposing protected algorithms, scoring logic, schemas, or internal orchestration.
- 07DEFINE BEFORE LAUNCH
ASSURANCE
Access review, control evidence, exceptions, vendor dependencies, incident paths, and audit requirements have accountable owners.
- 08DEFINE BEFORE LAUNCH
LAUNCH AUTHORITY
The accountable client and MODLAN owners approve launch criteria, unresolved exceptions, rollback/stop conditions, and production scope.
AFTER LAUNCH
The program lifecycle continues after implementation.
Review access, evidence, integrations, exceptions, vendors, controls, material changes, renewal, and eventual closeout against the approved operating model.
CONTROL BOUNDARIES
Enterprise breadth only works when authority stays visible.
- A cryptographic hash supports integrity; it does not alone prove custody, origin, or truth.
- Evidence authentication is not a guarantee of admissibility.
- Originals and preserved source material remain separate from analysis or annotation.
- External participant access is matter-scoped and time/role limited where implemented.
- CST consumes only approved references/context through protected boundaries; evidence custody does not become CST internals.
ENGAGEMENT MODELS
Scale the relationship without changing the control model.
Matter Evidence
Preserve or review evidence for a specific claim, investigation, or litigation matter.
Evidence Service
Use a dedicated preservation, authentication, media-review, or secure-exchange capability.
Evidence Program
Connect multiple evidence disciplines under one governed lifecycle and assurance model.
MODLAN PROGRAM OPERATIONS
Start with one assignment. Scale only when the operating model is ready.
Program architecture is defined around authority, jurisdiction, data, evidence, role separation, integration, and client guidelines before production scope expands.